Responsible Gaming Analyst

About Our Client
Our Client is a well-established international player in the digital entertainment sector, with a strong footprint in both online and offline iGaming. With a strong presence in regulated markets, they are committed to delivering the best possible gaming experience while promoting responsible behaviour. Their diverse portfolio of brands reflects a firm dedication to ethical standards and a next-level gaming and entertainment experience.

Role Overview
The Responsible Gaming Analyst will play a vital role in identifying, monitoring, and supporting at-risk players in line with established protocols. Working closely with customer service, risk, and fraud departments, this position focuses on ensuring compliance with responsible gaming policies and promoting player protection. The successful candidate will contribute to the continuous improvement of responsible gaming practices, aligning with the overall strategy of the Company.

Key Responsibilities

• Player Risk Management: Act as the main escalation point for responsible gaming matters, analysing and managing cases of potentially at-risk gamblers based on data, profiling tools, and internal reports.
• Player Support: Communicate directly with players exhibiting compulsive behaviour to ensure appropriate intervention and support measures are applied.
• Monitoring Tools and Analysis: Oversee the functionality and accuracy of internal detection tools and profiling software, ensuring efficient risk assessment and reporting to management.
• Collaboration: Liaise with cross-functional teams across multiple jurisdictions to maintain a consistent approach to responsible gaming standards and compliance.
• Continuous Improvement: Support the implementation of strategic responsible gaming initiatives, evaluate their effectiveness, and recommend improvements to technical and operational procedures.

Qualifications, Skills, and Attributes

• Education: Bachelor’s degree in psychology, social work, or education.
• Experience: Minimum of 5 years’ experience in a similar role, preferably within customer care, risk, or fraud in the online gaming sector.
• Language Skills: Excellent command of English and Dutch is required. Knowledge of French will be considered an asset.
• Communication Skills: Strong written and verbal communication abilities with the capacity to handle sensitive discussions professionally.
• Interpersonal Skills: Empathetic, patient, and capable of engaging with individuals in distress while maintaining composure and objectivity.
• Technical Skills: Proficient in using profiling software, data analysis tools, and Microsoft Office applications. Familiarity with online gaming regulations, data protection (GDPR), and information security (ISMS) principles.
• Organisation: Excellent organisational skills with attention to detail and an ability to manage multiple priorities effectively.
• Self-Motivated: A proactive, responsible individual capable of working autonomously and maintaining high ethical standards.
• Problem-Solving: Analytical thinker with the ability to identify trends, assess risks, and propose practical solutions for player protection and system improvement.

What's on Offer

• Compensation:  A competitive base salary with performance-based incentives.
• Working Hours: Hybrid model with flexibility, including up to eight weeks of remote work per year.
• Other Benefits: Health insurance, home utilities allowance, wellbeing reimbursement, and monthly food allowance. 
• Career Development: Opportunities to grow within a forward-thinking international iGaming business that values responsible innovation and professional excellence.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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