Retail Manager

About Our Client

Our Client, part of a major group of companies in Malta,  is a retail franchise focused on unique curated products. This is a rare opportunity to join an innovative retail brand, contribute to shaping retail operations, and in also playing a key role in scaling the business through future outlet openings.

Role Overview

​​​​​​The Retail Manager will be responsible for leading the successful setup and launch of the first retail outlet, establishing strong operational foundations, training and developing the store team, managing day-to-day retail operations, and supporting the rollout of additional shops as the brand expands. This is a hands-on leadership role requiring proven retail management experience, strong organisational skills, and the ability to thrive in a startup-style environment.

Key Responsibilities

• Store Launch & Setup: Lead the full preparation and opening of the first retail outlet, ensuring the store is fully operational, visually engaging, and aligned with brand standards from day one.
• Team Leadership & Development: Recruit, onboard, train, and mentor store staff, fostering a high-performance culture focused on customer experience and operational excellence.
• Daily Operations Management: Oversee all day-to-day store activities, including staff scheduling, stock control, visual merchandising, and service quality.
• Processes & Systems: Design and implement retail procedures, workflows, KPIs, and policies that support efficiency, consistency, and scalability across the business.
• Sales Performance: Drive revenue growth through proactive sales strategies, promotional activity, and continuous optimisation of store performance.
• Reporting & Insights: Track sales figures and operational metrics, producing clear reports and actionable insights for senior stakeholders.
• Compliance & Standards: Ensure adherence to health, safety, and regulatory requirements, maintaining high operational and brand standards at all times.
• Expansion Support: Assist with planning and execution for future store openings, ensuring a consistent customer and operational experience across all outlets.

Qualifications, Skills, and Attributes

• Education: Diploma or Degree in Business, Marketing, Management, or a related discipline.
• Experience: Proven background in senior retail management roles within reputable or well-established organisations. Experience supporting store openings is highly desirable.
• Language Skills: Excellent command of both English and Maltese is required to succeed in this role.
• Communication Skills: Confident communicator able to liaise effectively with internal teams, suppliers, and senior management.
• Interpersonal Skills: Strong people management skills with the ability to inspire, motivate, and develop teams in a customer-focused environment.
• Technical Skills: Solid understanding of retail operations, sales analysis, inventory management, and performance reporting.
• Organisation: Highly organised with the ability to prioritise tasks, manage competing demands, and meet operational deadlines.
• Self-Motivated: Proactive and hands-on, with a strong sense of ownership and accountability.
• Problem-Solving: Commercially minded with the ability to identify issues, analyse data, and implement practical solutions.

What's on Offer

• Compensation: A competitive remuneration package aligned with experience and qualifications.
• Strategic Leadership Role: A key position with significant influence over the development of a new retail concept.
• Growth & Expansion Exposure: Direct involvement in scaling the business through the opening of additional outlets.
• Career Development: Long-term progression opportunities within a growing and evolving retail organisation.
• Entrepreneurial Environment: A dynamic, hands-on role within an innovative retail brand.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to strengthen your CV.
• Interview Planning: Benefit from tailored interview preparation sessions.
• Cultural Fit Assessment: Gain clarity on the Company’s culture and long-term expectations.
• Long Term: Make informed decisions with insights that support a stable, long-term career move.
• Exclusive Opportunities: Access roles not widely advertised through our extensive network.
• Personalised Candidate Profile: Stand out with a detailed profile that highlights your strengths.
• Ongoing Support and Guidance: Continuous support throughout every stage of the recruitment process.
• Networking Opportunities: Leverage Heroix’s strong industry connections.
• Time Efficiency: Save time with a focused and efficient recruitment process.
• Tailored Job Matching: Be matched with opportunities aligned to your skills and career goals.
• Feedback Loop: Stay informed with regular updates and constructive feedback.

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