Sales and Business Development Manager

POSITION SUMMARY

The Sales Manager responsible for sourcing, developing and account managing the various distribution channels used by hotel including Online Travel Agents, Tour Operators, Local Corporates and Group Business. Assisting the Director of Sales & Marketing in developing new business initiatives and products/services that will further enhance the hotel revenue streams. Also assisting the Director of Sales and Marketing in the day-to-day running of the department ensuring all activities are consistently fulfilled to meet the requirements of our clients and the business.

DUTIES AND RESPONSIBILITIES

• Keeps abreast of trends & innovations within the hotel industry and the local market for corporate business and private events.
• Works closely with the Food & Beverage team to develop a greater understanding of the private events function and groups, sharing this information with all relevant parties.
• Demonstrates excellent creative skills to provide recommendations for innovative set-ups, menus and functions for groups in collaboration with the Executive Chef, F&B, Banquets and Sales team.
• Takes a proactive approach to ensure the smooth running of the department and anticipates potential opportunities and problems.
• Agrees with the Director of Sales & Marketing realistic, measurable standards, objectives and goals (conversion ratio, revenue targets, mystery shop calls etc).
• Attends daily/weekly departmental meetings.
• Keeps up to date with the hotel facilities and amenities, ensuring the hotel benefits are communicated to the guest at time of booking.
• Maintains the highest in standards of the meetings/group booking process to ensure a positive guest experience.
• Develops and sends proposals, contracts and pro-forma invoices and ensures adherence to the deposit, liability and cancellation guidelines in line with company policy.
• Maintains good diary management at all times. Scans the diary to ensure that waitlists are chased and ensures that the diary is as clean and available at all times.
• Carries out any necessary client negotiations in order to secure business in line with the objectives of the department. Ensures that all daily activities are actioned and updated and guest requests are identified & communicated to the relevant department in a timely manner.
• Ensures accurate and complete entry of all necessary data and group blocks in Opera PMS and Opera Sales & Catering.
• Works closely with the operations team for event execution whilst having the ability to quickly evaluate alternatives and decide on a plan of action.
• Conducts site inspections, client meetings, both independently and in-conjunction with the Sales Team.
• Ensures that all customers receive the best customer service and re-distributes events between the team according to capabilities.
• Looks at past bookings to ensure that all annual events are called and re-booked.
• Actively participates in Familiarisation Trips where necessary to support the development of client relationships and the growth of future business.
• Contributes to the sales strategy at all times by upselling revenue generating hotel facilities and amenities.
• Identifies new leads and communicates details to Sales Team for follow up.
• Drives the Hotel’s values and philosophy
• Develops close relationships with designated clients and clients of the Sales Team.
• Interacts with employees and guests beyond giving and receiving instructions, emphasizing relationships with supervisors, managers, co-workers and guests.
• Builds effective working relationships with all hotel departments to ensure maximum efficiency for responding to guests requirements.
• Participates in the management duty manager shifts.
• Maximises all group and meetings and events revenue.
• Produces results through high achievement and excellent attention to detail whilst maintaining a positive and enthusiastic attitude.