Being caring, wanting to make a positive difference, and building genuine connections with guests
\r\n· True Confidence:
having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
· True Listening:
focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
· True Responsiveness:
is about providing guests with what they need, and doing so in a timely and caring manner . There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.