Senior Housekeeping Supervisor

Job overview:

At IHG Hotels Malta, we are looking to hire an experienced Senior Housekeeping Supervisor to oversee all duties performed by our housekeeping staff. The senior housekeeping supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any equipment or furniture in need of repair or replacement and ensure that the housekeeping staff complies with all safety and sanitation policies.

Responsibilities:

Your role will consist of:

• Supervising and inspecting the assigned rooms and / or public area to ensure product quality standards are met and that optimum service is provided to hotel guests
• Inspecting panel rooms, caddies and other housekeeping tools and equipment.
• Respond to special guest requests in a timely, professional and efficient manner;
• Lead, train, support and supervise attendants and other team members to ensure their performance is to the standards required
• Coordinate and assist with deep cleaning projects.

The duties and responsibilities described in this job description are not a comprehensive list, and as such additional tasks may be assigned to the employee from time to time.

Skills and Experience:

• At least one to two years previous housekeeping supervisor experience preferably in a hotel of similar size
• Excellent English communications skills both written and spoken
• Preferably a High School Diploma related to Hospitality Management
• Highly organized, time management skills with the ability to work under pressure
• Able to work shift duties, including evenings, weekends, and/or holidays
• Past experience in leading and supporting a team

We are inviting positive, self-assured and professional people with a real approachable manner to apply for this position. You must be a committed and dedicated individual who takes pride in going above and beyond to delivering exceptional quality service.

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.