Senior Sales Manager - Automotive

Senior Sales Manager - Automotive

About Our Client

Our Client is a prominent player in the mobility sector, renowned for delivering innovative solutions and services that significantly impact consumer lives. With a diverse product offering that includes passenger and commercial vehicles, motorbikes, vehicle parts and accessories, and aftersales services, the Company is committed to driving business growth through innovation.

Role Overview

In this role, you will lead the B2C sales and administration teams, driving sales targets and performance while collaborating with various departments to enhance customer satisfaction and achieve overall business goals.

Key Responsibilities

• Day-to-Day Leadership: Provide day-to-day leadership to the B2C sales team (new and used) and the administration team to achieve sales targets.
• Team Management: Recruit and manage the performance of the sales and administration teams, ensuring alignment with company goals.
• Mentoring and Coaching: Mentor and coach the sales team, providing regular feedback and conducting performance reviews.
• Training Coordination: Coordinate product knowledge training for sales staff to enhance their expertise.
• Collaboration with Marketing: Collaborate with the Marketing team to align on vehicle promotional campaigns and provide feedback on product specifications and digital user experience.
• Stock Management: Work closely with the Procurement department to manage stock orders based on customer demand and market trends.
• Digital Transformation: Actively contribute to digital transformation projects and the GFMV committee.
• Supplier Engagement: Attend supplier meetings to stay informed about new products and market developments.
• Sales Analysis: Achieve sales revenue and profitability targets; analyse sales, revenue, and management accounts reports to track performance.
• Budget Management: Prepare and manage the annual budget to ensure financial objectives are met.
• Commission Structure: Revise and implement sales commission structures to incentivise profitability.
• Valuation Monitoring: Monitor trade-in valuations and manage reserved stock, ensuring adherence to service level agreements (SLAs).
• Efficiency Evaluation: Evaluate internal efficiency at customer touchpoints, providing recommendations for process automation and optimization.
• Customer Satisfaction: Analyse results from monthly sales experience mystery shopping; implement operational changes to achieve targeted customer satisfaction levels.
• Support for Sales Team: Ensure support for the sales team from other departments to enhance overall customer satisfaction.
• Complaint Resolution: Handle customer complaint resolutions, ensuring the showroom meets company standards.
• Administrative Oversight: Oversee team timesheets, leave requests, and confirm commission payouts with the sales team.
• Health and Safety Compliance: Ensure adherence to health and safety protocols and proper showroom procedures.
• Communication: Communicate regularly with Sales, Call Centre, and Marketing teams about updates and offers.
• Industry Insight: Stay informed about industry trends and competitor activities to maintain a competitive edge.
• Relationship Management: Develop and maintain relationships with key clients and stakeholders.
• CRM Strategies: Implement and oversee CRM strategies to enhance customer engagement and loyalty.
• Reporting: Regularly report to senior management on sales performance and market insights.
• Additional Duties: Carry out any other duties as instructed by one's superior.

Qualifications, Skills, and Attributes

• Experience: Minimum of 5 years of experience in a senior business development role, with a strong understanding of the industry.
• Technical Knowledge: In-depth technical knowledge of the products and sound working knowledge of internal IT systems.
• Language Skills: Good command of both English and Maltese.
• Communication Skills: Strong communication skills to interact effectively with team members and clients.
• Interpersonal Skills: Ability to develop relationships and collaborate with various stakeholders.
• Self-Motivated: A passion for sales and self-motivated with a clean police conduct.
• Willingness to Travel: Valid driving license and willingness to travel as needed.

What's on Offer

• Compensation: Competitive remuneration package and bonuses based on KPIs.
• Health Insurance: Health insurance provided after the probation period.
• Employee Benefits: Employee referral scheme, weekly breakfast, monthly treats, and discounts.
• Company Car: Fully expensed company car provided, subject to fringe benefit tax for personal use.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

Heroix - Rise to New Heights

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