Technical Department Supervisor

Established in 1993, SR Group has grown into one of Malta’s leading suppliers of construction, waste management, and recycling plants and equipment. We represent and support a range of leading international machinery and equipment brands, providing our customers with equipment, technical support, servicing, repairs, and after-sales solutions.

We are now looking for an experienced technician or technical professional ready to step into a supervisory role and take responsibility for a growing technical operation.

If you enjoy solving complex technical problems, working with heavy machinery, and being the person others turn to when a difficult job needs to be resolved, this could be your next career move.

The Role

As Technical Department Supervisor, you will play a key hands-on role in leading our technical team and ensuring our customers receive the highest standard of service.

You will combine your technical expertise with team leadership, job planning, troubleshooting, customer support, and coordination with international manufacturers.

This is a varied role where no two days are the same — from diagnosing mechanical, hydraulic, or electrical faults to coordinating field service work, supporting technicians, and resolving challenging customer issues.

Job Description

• Lead, supervise, and support a team of technicians and service personnel.
• Plan and allocate servicing, repairs, installations, maintenance, and breakdown work.
• Provide technical support and guidance to technicians when diagnosing and resolving complex faults.
• Troubleshoot mechanical, hydraulic, electrical, and control-system issues.
• Coordinate breakdowns and technical interventions, ensuring jobs are completed efficiently and professionally.
• Work directly with manufacturers on technical queries, warranty claims, diagnostics, and solutions.
• Monitor the quality, progress, and completion of service jobs.
• Visit customer sites when required to assist with difficult or critical technical issues.
• Communicate with customers and provide practical solutions to technical and service requirements.
• Work closely with Sales, Spare Parts, and Operations to ensure smooth customer support.
• Maintain accurate service records, reports, and technical documentation.
• Help develop and train technicians and contribute to improving workshop and field-service procedures.
• Promote a strong culture of safety, quality, professionalism, and continuous improvement.

What We're Looking For

We are particularly interested in hearing from experienced technicians who are ready to move into a leadership position, as well as candidates who already have supervisory experience.

You will ideally have:

• Several years of experience working with heavy machinery, construction equipment, industrial equipment, waste/recycling equipment, agricultural machinery, automotive, or similar equipment.
• Strong mechanical and electrical diagnostic and troubleshooting skills.
• Good understanding of hydraulic systems and mechanical components.
• Experience working on complex machinery and resolving technical faults.
• Previous experience leading, mentoring, or supervising technicians is an advantage.
• A practical, hands-on approach and the ability to remain calm when dealing with difficult technical problems.
• Strong organisational and problem-solving skills.
• Good communication and customer service skills.
• The confidence to take ownership of technical issues and see them through to resolution.
• Good computer literacy.
• A relevant technical qualification would be an advantage.
• A valid driving licence.
• Knowledge of Maltese would be an advantage.
• Candidates already resident in Malta will be considered an advantage.

Why Join US?

This is more than simply a supervisory position. It is an opportunity to build on your technical experience and take ownership of an important part of our business.

You'll have the opportunity to:

• Lead and develop a team of skilled technicians.
• Work with leading international machinery and equipment brands.
• Gain exposure to a wide range of complex mechanical, hydraulic, electrical, and industrial systems.
• Continue developing your technical knowledge through manufacturer support and training.
• Work on varied equipment and challenging technical problems.
• Have a direct impact on customer satisfaction and the performance of our after-sales operation.
• Develop your career within an established and growing Maltese company.
• Enjoy a role that combines technical problem-solving, leadership, and hands-on work.