About This Job
Join Us as a Technical Support & Admin Lead – Your Gateway to a Dynamic, Hands-On Role!
About the Role:
As a Technical Support & Admin Lead, you’ll take charge of stock management, ensuring smooth workflows by tracking inventory, identifying refurbishable items and liaising with suppliers. This role requires excellent organization and customer service skills, as you’ll handle supplier coordination and provide technical support, initially over the phone and later in person. With opportunities to lead and grow within the team, this position combines hands-on technical expertise with strategic responsibilities, making it a great fit for someone ready to make an impact.
Does this sound like you?
Here’s what you need to have to match our requirements:
- A solid technical background with experience repairing technology or working in a service centre environment.
- Strong organizational skills and the ability to juggle multiple responsibilities efficiently.
- Experience monitoring stock and maintaining an audit trail.
- Excellent communication skills for supplier management and customer service.
- Availability to work on Saturdays as part of the schedule.
This is how you can hit a few more plus points for this position:
- Specialized experience in repairing laptops, smartphones, and Apple products.
- Prior experience leading or mentoring a team.
- Familiarity with technical equipment refurbishment and sourcing suppliers.
- A proactive mindset with a sense of ownership and initiative.
If this describes you, here’s a glimpse of what you will be doing in this position:
- Stock Management: Monitor inventory, track items for refurbishment, and ensure stock records are accurate and audit-ready.
- Supplier Coordination: Liaise with suppliers for repairs, follow up on timelines, and ensure quality standards are met.
- Customer Support: Provide technical assistance with trouble shooting and issue resolution.
- Team Leadership: Oversee the technical section and provide guidance and mentorship to the team, fostering a collaborative and efficient work environment.
What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:
- No more telecommunications bills! Free UNLIMITED GO services for your home and mobile;
- Health Insurance Cover, to protect you from unexpected, high medical costs;
- A budget to spend on your own personal and/or professional development;
- Therapy sessions to support your needs in collaboration with Richmond Foundation;
- Get the best tech for yourself at unbeatable prices with a 10% Klikk Employee discount (some conditions apply).
We'll recruit as soon as we find our match. Don't think twice - apply now!
Please note that GO p.l.c will be involved in the recruitment process for this vacancy, as Klikk Finance p.l.c is a wholly owned subsidiary of GO p.l.c. If you prefer that your personal data and CV are not shared with GO p.l.c. for the purpose of evaluating your application and reaching out to you in relation to this vacancy, kindly mention this in your application.