Tier 3 (Top Tier) - IT Operations Engineer

Tier 3 (Top Tier) - IT Operations Engineer

About Our Client

Our Client provides essential IT services to a wide range of industries, including manufacturing, office environments, distribution, and retail. They also distribute and represent well-known software brands and hospitality solutions. Our Client's dedicated team of professionals continues to drive innovation and ensure the business remains a leader in their field.

Role Overview

As an IT Operations Engineer, you will be a key contributor to delivering high-quality IT support and solutions to the company's diverse client base. This hands-on role involves resolving complex technical issues, managing IT systems, and collaborating with a motivated team to provide exceptional service.

Key Responsibilities

• Deliver reliable IT support to clients both remotely and on-site.
• Install, configure, and maintain systems such as Cisco firmware, setups using Fortinet technologies, VLANs, VPNs, and Microsoft platforms.
• Optimize and manage databases to ensure seamless performance.
• Collaborate with the team to meet client needs and maintain high customer satisfaction.
• Ensure compliance with SLAs and consistently deliver outstanding service.

Qualifications, Skills & Attributes

• Experience: 5 to 10 years in an IT services environment.
• Certifications: Possession of a degree in IT or a related field would be considered an advantage. Proficiency or certifications in Cisco (CCNA/CCNP), and Microsoft systems is critical. FCSS, or other Fortinet based certifications will be a great asset for this role. Interest in pursuing such certifications would be encouraged and supported.
• Technical Skills: Hands-on expertise in Cisco firmware, VLANs, VPNs, even possibly FortiGate firewalls, as well as database management.
• Flexibility: Ability to adapt between on-site and office-based work environments.
• Collaboration: Strong teamwork and communication skills to thrive in a collaborative setting.

What's on Offer

• A competitive salary and comprehensive benefits package.
• A chance to work with state-of-the-art technology in a dynamic environment.
• A supportive and collaborative team culture.
• Exciting challenges to enhance your professional skills.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

Heroix - Rise to New Heights

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LinkedIn: https://www.linkedin.com/company/heroix-rise-to-new-heights/
Facebook: https://www.facebook.com/Heroix.eu/

DIER E.A. Licence No: 00229-2023