Our Client provides essential IT services to a wide range of industries, including manufacturing, office environments, distribution, and retail. They also distribute and represent well-known software brands and hospitality solutions. Our Client's dedicated team of professionals continues to drive innovation and ensure the business remains a leader in their field.
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Role Overview
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As an IT Operations Engineer, you will be a key contributor to delivering high-quality IT support and solutions to the company's diverse client base. This hands-on role involves resolving complex technical issues, managing IT systems, and collaborating with a motivated team to provide exceptional service.
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Key Responsibilities
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Deliver reliable IT support to clients both remotely and on-site.
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Install, configure, and maintain systems such as Cisco firmware, setups using Fortinet technologies, VLANs, VPNs, and Microsoft platforms.
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Optimize and manage databases to ensure seamless performance.
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Collaborate with the team to meet client needs and maintain high customer satisfaction.
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Ensure compliance with SLAs and consistently deliver outstanding service.
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Qualifications, Skills & Attributes
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Experience: 5 to 10 years in an IT services environment.
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Certifications: Possession of a degree in IT or a related field would be considered an advantage. Proficiency or certifications in Cisco (CCNA/CCNP), and Microsoft systems is critical. FCSS, or other Fortinet based certifications will be a great asset for this role. Interest in pursuing such certifications would be encouraged and supported.
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Technical Skills: Hands-on expertise in Cisco firmware, VLANs, VPNs, even possibly FortiGate firewalls, as well as database management.
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Flexibility: Ability to adapt between on-site and office-based work environments.
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Collaboration: Strong teamwork and communication skills to thrive in a collaborative setting.
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What's on Offer
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A competitive salary and comprehensive benefits package.
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A chance to work with state-of-the-art technology in a dynamic environment.
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A supportive and collaborative team culture.
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Exciting challenges to enhance your professional skills.
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What Heroix Offers
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Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
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CV Review: Receive candid & constructive feedback to enhance your CV.
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Interview Planning: Get personalised prep sessions prior to your interviews.
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Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
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Long Term: Gain insights into the role and company for a long-term, stable career move.
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Exclusive Opportunities: Access a broader range of job opportunities.
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Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
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Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
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Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
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Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
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Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
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Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.
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Heroix - Rise to New Heights
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