Warranty Administrator

Continental Cars Ltd specialises in Automotive and has an opportunity for a Warranty Administrator to join our team on full-time basis.

The Warranty Administrator performs a wide range of administrative and office support duties associated with vehicle warranties and recall campaigns

📝 Tasks:

· Accurately apply warranty conditions and request reimbursement for repairs through the dealerships automated system.

· Process warranty paperwork to ensure documentation and verify the criteria required by factory or distributor in a timely manner.

· Ensure correct renditions of warranty claims with the franchise and applicable reporting on defective parts.

· Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.

· Ensure that all warranty exchanged parts are adequately stored as required by the company and the franchise. Once the retention period has elapsed, dispose of parts in a responsible manner.

· Liaise with the Workshop Manager to ensure the technical implementation of recall campaigns.

· Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames.

· Maintain good working relationships with the Service and Parts departments.

· Ensure adequate liaison with the body/paint shop where this is involved in warranty work or recall campaigns.

· Maintain all service and customer records as required by the warrantor.

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👨‍💻Skills:

· Organisational

· Attention to detail

· Interpersonal

· Problem solving and decision making.

· Excellent communication

🏫 Qualifications and Experience:

· An O Level of education

· Prior experience working in an automotive set-up.

· Good verbal and written communication skills.

· Computer literacy