Workshop Team Leader

Overall Purpose

To bridge the gap between technical execution and business strategy by guiding the team to deliver high-quality work. Responsible for driving technical direction, ensuring consistency and optimizing team productivity and efficiency.

Main tasks and responsibilities

• Supervise and support technicians in the daily workshop operations.
• Provide technical guidance and assist with complex diagnostics and repairs.
• Ensure work is carried out according to manufacturer procedures and quality standards with minimal repeat repairs.
• Monitor technician productivity and maintain high standards of workmanship.
• Ensure correct completion of repair orders and warranty documentation for our warranty department.
• Maintain a safe, clean, and organised workshop environment and report any damages as needed.
• Report technical or operational issues to the Service Manager or Aftersales Manager if escalation is needed including new parts required or tools.
• Plan, schedule, and allocate workshop jobs to technicians based on skill level and availability.
• Monitor the progress of repairs to ensure work is completed within agreed timelines.
• Coordinate with service advisors regarding job status, priorities, and customer deadlines.
• Ensure efficient use of workshop capacity and resources.
• Monitor productivity and workshop performance.
• Ensure workshop operations comply with company procedures and franchise standards.
• To ensure the CitNOW and other manufacture targets including upselling are being reached and bonuses gained.

Educational and skill requirements

• Level 4 – Master Tech or More
• Min 5 years working as a tech
• Driving license
• Any further tech automotive qualification.
• Planning and organisation
• Time management
• People management
• Strict communication and coordination
• Problem solving
• High attention to detail.

Job benefits

• Health Insurance
• Employee Benefits