After-sales Operations Coordinator

We are seeking a proactive and highly organised After-sales Operations Coordinator to support the General Manager and Aftersales Departments. This role is ideal for someone who thrives in a dynamic automotive environment, enjoys problem‑solving, and wants to contribute to the smooth running of daily operations.

Requirements:​​

• Strong organisational and multitasking abilities
• Excellent written & verbal communication skills
• Proficiency in MS Office (Excel, Outlook, Word)
• Analytical mindset with attention to detail
• Experience in automotive, logistics, or service operations is an asset
• Ability to work independently and handle sensitive information
• Customer‑oriented approach with problem‑solving skills

Job duties include:​

• Operational Coordination — Day-to-day management of aftersales workflows across Service, Parts, and Warranty teams.
• Data & Reporting — Operational reports, performance dashboards, and KPI tracking.
• Process Support — Implementation of process improvements, manufacturer standards, and internal procedures.
• Customer Case Handling — Escalated customer cases, follow-ups, and technical team coordination.
• Manufacturer Liaison — Communication with Peugeot, Citroën, and Opel on technical bulletins, warranty, and compliance.
• Administrative Support — Documentation, scheduling, and internal communications.
• Project Assistance — Aftersales initiatives including service campaigns, recalls, and customer satisfaction programs.

Employee benefits include:

• Professional training courses
• Private health insurance
• Team-building events and staff recognition awards
• Career development plans