Assistant Manager Parts, Warranty & Service Reception

The employee is responsible for service reception, parts and warranty processes in their totality.

Main tasks and responsibilities

• To make sure that all calls are being answered, and any queries are being dealt within a reasonable timeframe
• To assist reception area as needed.
• To make sure that the reception area is adequately clean and organised.
• To make sure that the stores are properly maintained.
• To assist in inspecting spare parts upon arrival, unpacking them and store them in the proper designated areas within the parts department as needed.
• To make sure the stock inventory is updated and ensure an adequate stock of parts as well as oversee the re-ordering process.
• To assist colleagues and workshop manager when and as required in any duties related to the parts department.
• To authorise / decline any required overtime after discussing with workshop manager.
• To approve and leave requested by the parts, service advisors and warranty personnel.
• To oversee the warranty team and follow religiously the warranty protocols for all brands represented by Industrial Motors.
• To make sure that all employees falling under your remit comply with the respective opening and closing times and follow the attendance protocol.
• To oversee the leave allocation process of all employees falling within your remit and immediately report any incongruencies.
• To plan and oversee any training requirement for all employees falling within your remit.
• To monitor, align and report where required any deviances from pre-set monthly parts and counter sales target, warranty reporting / timely claim submissions and pre-approvals.
• To monitor and align where necessary any open wips.
• To come up with sales and upselling strategies in collaboration with the workshop assistant manager.
• To perform stock spot checks on a quarterly basis and report the respective findings to the workshop manager and general manager.
• To produce monthly stock reports in order to monitor and take the necessary action in connection with fully provided stock.
• To work closely with the workshop assistant manager to ensure that the link between the service and parts advisors, warranty administrators and the workshop itself is clear and constant.
• To strictly adhere to Health and Safety regulations and Company Policies.
• To ensure that Protective Clothing and Equipment provided by the Company are always used and worn.
• To attend training organized by the Company as required.
• To carry out any additional duties assigned by the aftersales Manager.

Educational and skill requirements

• A’ Level standard of education
• Computer Literate
• Previous experience in a similar post or similar
• Good Communication Skills

Job benefits

• Health Insurance
• Employee Discounts