Claims Associate

About This Job

The Claims Associate typically handles administrative and support tasks related to the claims function, while gaining exposure to the full lifecycle of claims handling across all business lines. This role is designed as a development pathway toward becoming a claims handler, offering opportunities to build technical knowledge of insurance policies, claims processes, and customer service standards.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

Administrative & Financial Support

· Register new claims in the system, ensuring accurate data entry.

· Process and reconcile invoices, payments, and recoveries related to claims.

· Prepare settlement instructions and assist in issuing claims payments.

· Maintain organised digital and physical claim files, ensuring all records are complete and up to date.

· Assist in preparing reports, summaries, and correspondence for management or regulatory use.

Claim Exposure & Learning

· Review basic claim documentation to verify completeness and accuracy.

· Support senior colleagues in gathering evidence (e.g., medical reports, police statements, receipts).

· Shadow Claims Specialists/Handlers to understand decision-making processes and policy applications.

· Observe how claims are assessed, escalated, and resolved across different lines (health, personal, commercial, motor, etc.).

· Begin developing technical knowledge of policy wordings, coverage terms, and claims handling principles.

Customer Service

· Provide courteous, professional support to clients, brokers, and service providers when handling queries.

· Escalate complex or technical questions to senior team members appropriately.

· Contribute to ensuring a smooth, positive claims journey for customers.

QUALIFICATIONS

· Experience in an administrative or clerical role will be considered an asset.

· Fluent in both written and spoken English; proficiency in Maltese will be considered an advantage.

· Familiarity with Microsoft Office; experience with insurance or claims systems is an asset.

· Strong numerical and data-handling skills, with accuracy in financial processing.

PERSONAL ATTRIBUTES

· Highly organised, methodical, and detail oriented.

· Customer-focused with professionalism and empathy.

· Eager to learn and develop knowledge of insurance products and claims handling.

· Team player with a proactive, supportive attitude.

· Adaptable and willing to take on both administrative tasks and training opportunities.