Claims Handler (Full-time and Part-time)

We have an excellent opportunity for candidates seeking advancement in their insurance career.

Thomas Smith Insurance Agency Ltd is seeking to employ a Claims Handler (Full-time and Part-time) focusing on Personal Lines especially Motor Insurance Claims.

Responsibilities:

• Handle and manage allocated insurance claims from first notification to final settlement.
• Ensure all claims are registered accurately and within company defined timeframes.
• Review policy cover, endorsements, excesses and liability position prior to processing claims.
• Maintain accurate and up-to-date file notes, reserves and correspondence on the insurance system.
• Ensure all incoming correspondence and emails are actioned promptly.
• Liaise with clients, brokers, intermediaries, surveyors, repairers and insurers in a professional and timely manner.
• Prepare and process payment adjustments accurately and within agreed timelines.
• Follow up and pursue all possible recovery opportunities in accordance with company procedures.
• Ensure compliance with company procedures, principals’ guidelines and regulatory obligations.
• Escalate complaints, complex matters or potential fraudulent claims to management immediately.
• Assist walk-in clients and handle telephone calls in a professional and efficient manner.

The ideal candidate will be expected to:

• Have a minimum of 2 years’ experience in local motor insurance, other classes of insurance will be considered
• Have excellent customer service skills
• Have excellent communication skills in English & Maltese
• Have a sense of responsibility, accountability and ownership
• Process insurance claims efficiently and accurately
• Maintain up-to-date records and documentation to support smooth operations.

Holding an insurance qualification will be an asset

Get ready to join a team of professionals who feel more like family rather than colleagues.  We are offering a competitive salary and a high-quality work environment.

As part of PB Group we are an industry leader; striving for success from every facet of business and enthusiastic to make both our customers and our team feel fulfilled.