Cleaning Coordinator – Job Description

Job Summary

We are seeking a highly organised and proactive Cleaning Coordinator to oversee the daily planning and coordination of cleaning operations. This role is essential in ensuring all shifts are adequately staffed, rosters are maintained, timesheets are accurate, and client requirements are met at all times.

The ideal candidate must be able to work under pressure, make quick decisions, and respond promptly to last-minute operational changes, including arranging emergency replacements for employee absences.

Key Responsibilities

• Prepare and manage daily, weekly, and monthly employee rosters.
• Schedule employees across multiple client sites while ensuring adequate staffing levels.
• Collect, review, and verify employee timesheets, ensuring accuracy before submission for payroll processing.
• Coordinate shift changes, annual leave, sick leave, and emergency cover.
• Arrange immediate replacements for employees who report sick or fail to attend their scheduled shifts, including evenings, weekends, and public holidays when required.
• Maintain regular communication with employees, supervisors, and clients regarding staffing requirements.
• Ensure all shifts are filled while maintaining service levels and contractual obligations.
• Update operational systems with attendance, scheduling, and employee information.
• Liaise with the recruitment team regarding staffing shortages and upcoming operational requirements.
• Resolve day-to-day operational issues quickly and professionally.
• Monitor employee punctuality, attendance, and compliance with company procedures.
• Prepare operational reports and assist management with workforce planning.
• Support supervisors and managers in maintaining high cleaning standards across all sites.

Requirements

• Previous experience in scheduling, rostering, or operations coordination.
• Excellent organisational and time management skills.
• Ability to prioritise tasks and work effectively under pressure.
• Strong communication and problem-solving abilities.
• Good knowledge of Microsoft Office, particularly Excel and Outlook.
• Ability to multitask and adapt to changing operational demands.
• Flexible approach to working hours when operational support is required.
• Previous experience within the cleaning, facilities management, hospitality, or outsourcing industry will be considered an asset.

Key Competencies

• Planning and Organisation
• Attention to Detail
• Decision Making
• Problem Solving
• Communication Skills
• Time Management
• Teamwork
• Customer Service Focus
• Ability to work in a fast-paced environment
• Reliability and Accountability