Coffee Machine Technician

At Nestlé, we believe in enhancing the quality of life and contributing to a healthier future. We are looking for a technically minded and customer-focused Coffee Machine Technician to join our Nestlé Professional team.

In this role, you will be responsible for the installation, maintenance, troubleshooting and continuous improvement of Nestlé Professional coffee machines, beverage systems and related equipment. You will play a key role in ensuring excellent product quality, machine performance and customer satisfaction across our customer base.

Key responsibilities:

• Install and maintain Nestlé Professional coffee machines, beverage systems, and related equipment.
• Provide technical support and troubleshooting to customers, ensuring minimal downtime and efficient resolution of issues.
• Perform preventive maintenance and repair activities while maintaining the highest standards of quality, hygiene and food safety.
• Monitor and manage company assets, including equipment allocation, asset capitalization and tracking of customer installations.
• Maintain adequate stock levels of spare parts and equipment, monitoring inventory movements and supporting procurement activities.
• Coordinate and track spare part usage and repairs performed by third-party service providers.
• Support Sales teams during customer visits, product demonstrations and equipment evaluations.
• Conduct machine and product testing to ensure optimal performance and customer experience.
• Visit customers regularly to assess equipment performance, gather feedback and identify opportunities for service improvement.
• Investigate and support the resolution of technical product and equipment-related complaints.
• Ensure the exclusive use of approved Nestlé products in Nestlé equipment where applicable.
• Study Food Safety documentation on new product/ new equipment/ methods before implementation to customer, operator, etc;.
• Support administrative activities, reporting requirements and ad hoc projects as needed.

Education and experience:

• Technical Qualification (License A or B, Mechanical, Electrical, Industrial Engineering)
• Minimum 2 years of experience in servicing and maintaining coffee machines, beverage systems, refrigeration equipment or similar machinery.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and manage priorities effectively.
• Customer-oriented mindset with excellent communication and interpersonal skills.
• Good organizational skills and attention to detail.
• Valid driving licence.