About This Job
This is a great opportunity to join a diverse and dynamic team. Malta Public Transport is now hiring a Customer Care Agent . Be part of this motivated team and let’s strive for excellence together.
Key Responsibilities include but not limited to:
- Answering calls – responding to customer queries;
- To assist in the handling of all customer calls, messages and/or queries through different channels;
- Dealing with complaints in a courteous and professional manner;
- Any other ad hoc customer care-related work;
- Positive attitude;
- Flexibility to work shifts and willingness to learn;
- Ability to work as part of a team / unsupervised at times;
- Ability to work accurately, with attention to detail;
- Problem-solving skills;
- Ability to think outside the box and go the extra mile for the customer.
Requirements:
- Strong communication skills, both written and verbal – Maltese and English;
- O’ level standard level of education;
- Microsoft Office Package: MS Excel and MS Word.