Health Underwriting Associate

About This Job

The Health Underwriting Associate supports the efficient processing of health insurance policies by applying foundational product knowledge and developing underwriting skills under supervision. This role focuses on building technical accuracy, learning to assess risk, and providing reliable support to colleagues, while gradually gaining confidence in client and broker interactions.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

• Develop and maintain a working knowledge of Laferla’s health insurance products, participating in training and shadowing opportunities and recognising when technical or complex matters require escalation.
• Process routine health insurance policy applications, renewals, endorsements, adjustments, and related documentation accurately and efficiently, under appropriate supervision.
• Support the underwriting process by identifying indicators of unusual or higher-risk cases, applying guided judgement, documenting observations, and escalating matters requiring further review.
• Follow established underwriting, compliance, documentation, data protection, and confidentiality requirements, seeking guidance from senior colleagues where necessary.
• Handle routine interactions with clients, brokers, and TII professionally, providing accurate information and supporting the resolution of queries while escalating complex concerns appropriately.
• Use company systems and digital tools effectively to complete daily underwriting, administrative, and policy-related tasks, adapting to new systems and processes as required.
• Maintain accurate, complete, and up-to-date client, policy, and underwriting records, ensuring all information and documentation is properly filed and stored in accordance with company procedures.
• Issue invoices, process receipts, and accurately record routine financial transactions in accordance with company procedures.
• Support senior colleagues with routine financial reconciliations and other administrative tasks related to policy and underwriting activities.

EXPERIENCE & QUALIFICATIONS

• A-level standard of education (or equivalent); further studies in insurance or business is an asset.
• Basic knowledge of health insurance or willingness to learn.

PERSONAL ATTRIBUTES

• Detail-oriented with strong accuracy in data handling.
• Eager to learn and apply new knowledge under guidance.
• Professional in communication with clients, brokers, and colleagues.
• Adaptable, with a proactive approach to using systems and tools.