Archer IT Recruitment

&lt;p&gt;&lt;strong&gt;IT Application Support Officer&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Malta-based role&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Market leader&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Multiple systems&lt;/strong&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;This Application Support Officer position is with a leading healthcare IT support company, recognised for delivering exceptional technology solutions and support services to organisations across the healthcare sector. As a market leader with an excellent reputation, the company offers the opportunity to join a collaborative and highly skilled team dedicated to delivering outstanding service to its clients.&lt;/p&gt;&lt;p&gt;You will become part of a growing Application Support team, currently made up of a Team Leader and five Application Support Specialists, with plans to expand to nine team members over the next year. In this role, approximately 70% of your time will be focused on providing application support, troubleshooting issues, resolving incidents, and ensuring the smooth operation of business-critical healthcare applications.&lt;/p&gt;&lt;p&gt;The remaining 30% of your role will involve coordinating application upgrades and enhancement projects, acting as the key liaison between clients and software suppliers to ensure successful delivery with minimal disruption to day-to-day operations. This provides an excellent opportunity to develop project coordination skills while maintaining a strong technical focus.&lt;/p&gt;&lt;p&gt;This position is ideal for an Application Support professional who enjoys combining technical problem-solving with client communication and project coordination. In return, you&#039;ll join a stable, growing organisation that values collaboration, invests in its people, and offers excellent opportunities for long-term career development.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;You will:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Act as the first point of contact for application support, investigating technical issues, identifying root causes, and delivering timely resolutions to minimise service disruption.&lt;/li&gt;&lt;li&gt;Monitor, prioritise, and manage support requests throughout their lifecycle, ensuring incidents are resolved or escalated appropriately while meeting agreed response and resolution targets.&lt;/li&gt;&lt;li&gt;Collaborate with clients, third-party vendors, and internal teams to coordinate software upgrades, resolve complex application issues, and contribute to the continuous improvement of supported systems.&lt;/li&gt;&lt;li&gt;Create and maintain clear technical documentation, user guides, and support knowledge articles to promote efficient support processes and enhance the overall user experience.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Skills / Experience&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;2+ years of hands-on experience in application support&lt;/li&gt;&lt;li&gt;Experience in the healthcare space is a plus&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Salary / Remuneration:&lt;/strong&gt; &amp;euro;30,000 - &amp;euro;38000 + benefits&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;For more information, contact Alessandro Binetti confidentially on +356 2601 6651 or on &lt;a href=&quot;mailto:alessandro@archer.mt&quot;&gt;alessandro@archer.mt&lt;/a&gt;&lt;/p&gt;&lt;p&gt;About Archer &amp;ndash; Archer IT Recruitment is a Specialist IT Recruitment Consultancy based in Malta.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;

	Monthly	Yearly
Gross Salary	€0.00	€0.00
Tax	€0.00	€0.00
National Insurance	€0.00 *	€0.00
COLA / Bonus	€42.71 **	€512.52 **
Net Salary	€0.00	€0.00

IT Application Support Officer

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English - Full professional proficiency (Advantage)

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