About This Job
JOB PURPOSE SUMMARY
We are seeking an experienced and passionate Sales Floor Manager to join Mavenry, our premium multi-brand beauty destination in Malta.
This position is ideal for a dynamic retail professional with a strong passion for luxury beauty, customer experience, and team leadership. The successful candidate will be responsible for managing the daily sales floor operations, leading and motivating the team, ensuring exceptional customer service, and driving commercial performance while maintaining the highest brand standards.
Employment Type: Full-time, Indefinite
MAIN TASKS AND RESPONSIBILITIES
- Lead, motivate, and support the sales team to achieve individual and store sales targets.
- Deliver an exceptional luxury customer experience by ensuring premium service standards at all times.
- Supervise the daily operations of the sales floor and ensure smooth store functioning.
- Coach, mentor, and develop team members through regular feedback and on-the-job training.
- Monitor sales performance and implement initiatives to maximise commercial opportunities.
- Ensure visual merchandising standards are maintained according to brand guidelines.
- Support stock management, replenishment, inventory control, and loss prevention procedures.
- Handle customer concerns professionally and ensure prompt resolution.
- Assist with staff scheduling, attendance monitoring, and operational planning.
- Collaborate closely with the Store Manager to achieve business objectives and maintain operational excellence.
- Ensure compliance with company policies, health and safety procedures, and operational standards.
EDUCATIONAL AND SKILL REQUIREMENTS
- Previous experience in a supervisory or management role within luxury retail, premium retail, beauty, cosmetics, or fashion.
- Strong leadership and people management skills.
- Excellent customer service and relationship-building abilities.
- Commercially driven with the ability to analyse sales performance and achieve KPIs.
- Strong organisational and problem-solving skills.
- Professional communication skills in English (additional languages are considered an asset).
- Proficient in Microsoft Office and retail POS systems.
- Flexible to work shifts, weekends, and public holidays.
WHAT WE OFFER
- Competitive remuneration package.
- Performance-related bonus opportunities.
- Comprehensive onboarding and luxury retail training.
- Career development opportunities within a growing international retail company.
- Continuous learning and professional development.
- Employee discounts across our luxury brands.
- A dynamic and collaborative working environment.