Personal Lines Underwriting Associate

About This Job

The Personal Lines Underwriting Associate is responsible for supporting the administration and servicing of personal insurance policies, including motor, home, travel, and life. This role plays a key part in ensuring the efficient delivery of personal lines services while maintaining a high standard of customer care for policyholders

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

• Administer and service personal insurance policies across motor, home, travel, life and loan protection products.
• Respond to client queries professionally and efficiently, providing accurate, personalised and customer-focused service.
• Process quotes, renewals, amendments, cancellations, endorsements and mid-term adjustments accurately and within required timelines.
• Maintain accurate client, policy and financial records, ensuring all documentation is complete, compliant and easily accessible.
• Process invoices, receipts and other financial documentation in line with established procedures and controls.
• Develop and maintain knowledge of personal insurance products, underwriting requirements and relevant systems through training and continuous learning.
• Collaborate effectively with colleagues, share information, provide support and contribute constructively to team objectives.
• Ensure compliance with legal, regulatory and company requirements, maintaining confidentiality, accuracy, integrity and accountability in all activities.

SKILLS AND QUALIFICATIONS:

• Experience in an administrative or clerical role will be considered an asset.
• Previous experience within the insurance industry will be considered an asset.
• Fluent in both written and spoken English, with other language skills being considered an asset.
• Possess excellent verbal and written communication and interpersonal skills.
• Possess strong customer service skills.
• Be proficient in Microsoft Office Suite or similar.