About This Job
JOB PURPOSE SUMMARY:
As a Retail Manager for the Streetwear department, you will blend your ability in this department with strong leadership skills to drive sales success and foster a customer-centric environment within our dynamic retail setting.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Demonstrate a deep understanding of Streetwear trends, competitor offerings, and customer preferences.
- Develop data-driven strategies to surpass sales targets by analysing category performance.
- Collaborate with Marketing and Visual Merchandising teams to create an engaging customer experience.
- Establish clear goals and expectations for the team to cultivate a customer-centric and results-oriented atmosphere.
- Provide continuous coaching and feedback to Client Advisors to enhance their ability to deliver personalized service.
- Lead by example on the sales floor, showing exceptional service standards and a customer-centric approach.
- Oversee recruitment, onboarding, and training processes to ensure new hires embrace a customer-centric mindset.
- Collaborate with Store Manager and Human Resources to address employee relations issues and keep a positive team culture.
QUALIFICATIONS AND EXPERIENCES:
- Minimum 2-3 years of luxury or high-end retail management experience, preferably within the Streetwear sector.
- Track record of surpassing sales targets and delivering exceptional results.
- Strong leadership skills to motivate, inspire, and coach team members effectively.
- Market Knowledge: In-depth understanding of [Category] market trends and customer preferences.
- Exceptional communication, interpersonal, and relationship-building abilities.
- Genuine passion for providing exceptional service and fostering lasting client relationships.
- Customer Centricity Advocate: Prioritize the customer experience and inspire the team to do the same.
- Team Player: Flourish in a fast-paced, results-driven environment.
ATTRIBUTES:
- Leadership Excellence: Demonstrates strong leadership skills to inspire, motivate, and guide the retail team towards achieving goals and delivering exceptional service.
- Customer-Centric Approach: Prioritizes the customer experience and fosters a culture of customer satisfaction and loyalty throughout the retail environment.
- Strategic Thinking: Shows the ability to develop and implement strategic plans to drive sales growth, optimize inventory management, and enhance overall operational efficiency.
- Results-Driven Focus: Sets clear goals and targets for the retail team, regularly tracking performance metrics and taking proactive measures to drive sales, maximize profitability, and achieve business goals.
- Team Development: Nurtures talent within the team through coaching, training, and mentorship, empowering individuals to reach their full potential and contribute to the success of the retail operation.
- Problem-Solving Skills: Quickly identifies and addresses challenges or issues that arise within the retail environment, implementing effective solutions to maintain smooth operations and customer satisfaction.