Sales Representative Instore

Overview

Seeking an experienced in-store sales professional to drive product sales, deliver exceptional customer service, and represent the brand at retail locations. The role requires strong communication, merchandising, and sales-closing abilities in an on-site retail environment.

Key Responsibilities

- Customer Engagement & Sales: Greet customers, assess needs, present products, demonstrate features, and close sales to meet individual and store targets.

- Product Knowledge: Maintain thorough knowledge of product lines, promotions, and pricing; provide accurate information and tailored recommendations.

- Visual Merchandising: Implement and maintain attractive, on-brand displays and shelving; ensure product placement, pricing labels, and promotional materials are current.

- Inventory Management: Monitor stock levels, assist with inventory counts, receive and unpack deliveries, and report shortages or discrepancies.

- Customer Service & Issue Resolution: Handle customer inquiries, returns, exchanges, and complaints professionally and efficiently; escalate complex issues when necessary.

- Sales Reporting & Administration: Record sales transactions accurately, process payments, and contribute to daily/weekly sales reports and feedback.

- Collaboration: Work closely with store management and colleagues to achieve store objectives, support training initiatives, and participate in meetings and promotional events.

- Compliance & Safety: Follow company policies, loss-prevention procedures, and workplace health and safety guidelines.

Skills & Qualifications

- Experience: Proven in-store retail or sales experience at a mid-senior level with demonstrable track record of meeting or exceeding sales targets.

- Communication: Fluent English with excellent verbal communication and interpersonal skills; comfortable engaging diverse customer groups.

- Sales Skills: Strong consultative selling, upselling, and closing abilities; customer-focused with a solution-oriented approach.

- Technical & Administrative: Competent with POS systems, basic cash handling, and standard office/retail software.

- Personal Attributes: Professional presentation, punctuality, reliability, high energy, and a positive attitude.

- Physical Requirements: Able to stand for extended periods, move merchandise, and perform light lifting as required.

- Availability: Flexible to work retail hours, including weekends and holidays.

Desire to develop within the retail/sales field and contribute to store success.