Service Advisor

Service Advisor

We are seeking to recruit a Service Advisor to join our professional workshop team. This role is key in ensuring excellent customer service and the smooth handling of vehicle service operations.

Requirements:

• Fluency in English and Maltese, both written and spoken.
• Minimum of five (5) O-Level passes, including English and Mathematics.
• ECDL certification (or equivalent computer literacy).
• Strong attention to detail and excellent organisational skills.
• A proactive, responsible, and customer-oriented approach.
• Ability to work effectively as part of a professional team.
• Strong communication and problem-solving abilities.

Job duties include:

• Greet and assist customers in person, over the phone, and through written correspondence.
• Book customer vehicles for servicing, maintenance, and repairs.
• Provide customers with clear and accurate information regarding service queries, repair work, and general concerns.
• Follow up on the status of ongoing vehicle repairs and keep customers well-informed throughout the process.
• Notify customers promptly once vehicles are ready for collection.
• Handle daily warranty-related processes, including data entry, documentation preparation, and completion of job cards.
• Liaise effectively with workshop staff and other colleagues to ensure efficiency and smooth communication.
• Ensure high levels of customer satisfaction by delivering professional support and conducting follow-up when necessary.

Employee benefits include:

• Professional training courses
• Private health insurance
• Team-building events and staff recognition awards
• Career development plans