Assistant Manager – Technology & Data Enablement (IT Operations Team Leader)

Our client, a well-established provider of business and commercial services in Malta, is seeking to recruit an Assistant Manager – Technology & Data Enablement (IT Operations Team Leader).

The position supports the firm's technology operations, cyber security governance / compliance activities, user onboarding, and assist in business technology initiatives while ensuring that IT services continue to meet operational and regulatory requirements.

Responsibilities:

• IT Operations & Team Leadership

  • Coordinate daily activities and priorities of the IT team.

  • Act as the main point of contact between the firm and external technology partners and service providers.

  • Ensure support requests are managed and resolved efficiently.

  • Maintain IT documentation, asset inventories, procedures, and operational records.

  • Support IT procurement, vendor management, and licence administration.

• User Support & Workplace Technology

  • Coordinate the deployment, configuration, and lifecycle management of laptops and end-user devices.

  • Conduct IT induction sessions and onboarding activities for new joiners.

  • Manage software installations, updates, and endpoint configuration.

  • Coordinate hardware repairs, rebuilds, and device replacements.

  • Provide technical support and guidance to staff across all service lines.

• Microsoft 365 Administration

  • Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.

  • Manage user accounts, permissions, group memberships, and access requests.

  • Support Microsoft Intune device enrolment and policy administration.

  • Assist with Microsoft Purview, information protection, document classification, and data governance initiatives.

  • Support adoption of Microsoft 365 and Power Platform technologies.

• Governance, Risk & Compliance

  • Support the firm's compliance and regulatory obligations.

  • Coordinate evidence collection for audits, reviews, and compliance assessments.

  • Help maintain IT policies, standards, procedures, and control documentation.

  • Track remediation actions arising from audits, risk assessments, and security reviews.

  • Work with stakeholders to ensure technology controls remain effective and appropriately documented.

  • Support business continuity, disaster recovery, and operational resilience activities.

  • Coordinate periodic access reviews and user lifecycle processes.

  • Assist with information security awareness and governance initiatives.

• Security & Service Management

  • Review security reports, vulnerability findings, and recommendations provided by the

  • Managed Services Provider.

  • Coordinate remediation actions and internal follow-up activities.

  • Participate in incident management, escalation, and post-incident review activities.

  • Ensure security and operational issues are appropriately tracked and resolved.

  • Support ongoing improvements to the firm's security posture and technology governance framework.

• Projects & Continuous Improvement

  • Assist with technology refresh programmes, data cleansing initiatives, and digital transformation projects.

  • Support implementation of new systems, processes, and automation solutions.

  • Identify opportunities to improve service delivery, operational efficiency, and user experience.

  • Provide technology guidance to business teams and project stakeholders.

Requirements:

• 4 years' experience in an IT Systems Administration, Infrastructure Support, IT Support, or similar role.

• Experience coordinating technical teams, suppliers, or service providers.

• Strong troubleshooting and organisational skills.

• Excellent communication and stakeholder management abilities.

• Experience working within regulated or compliance-focused environments is desirable.

• Strong leadership and organisational skills.

• Customer-focused with a service-oriented mindset.

• Proactive and solutions-driven approach.

• High attention to detail and documentation quality.

• Ability to communicate effectively with both technical and non-technical stakeholders.

• Strong sense of accountability, governance, and continuous improvement.

Strong working knowledge of:

• Microsoft 365 Administration

• Microsoft Teams, SharePoint Online and OneDrive

• Microsoft Intune

• Microsoft Entra ID

• Microsoft Purview

• Windows 11 and Windows Server environments

• Active Directory and Group Policy

• Endpoint deployment and device lifecycle management

• Power BI, Power Automate and Power Apps (desirable)

• Basic networking concepts, including DNS, DHCP, VPNs, and wireless networking

• IT asset management and software licensing

• IT governance, cyber security best practices, and compliance frameworks