Claims Processing Support Assistant

Responsibilities:

• Manage claims related to general insurance policies from initiation through to settlement and recoveries.
• Provide regular updates to relevant stakeholders and ensure accurate claims processing throughout their lifecycle.
• Deliver exceptional customer service to enhance the brand and reputation.
• Follow the claims manual and standard processes when adjusting claims in accordance with policy intent.

Requirements:

• Attention to detail with the ability to ensure accuracy in claims entry, payments, and record updates.
• Basic accounting skills to handle statement reconciliations and process claim payments accurately.
• Proficient in Microsoft Office, including Excel, Word, and Outlook for data management and communication.
• Strong analytical thinking skills to identify recovery opportunities and carefully review claims information.
• Effective communication skills to collaborate with brokers and insurers and escalate issues when needed.
• Relevant certifications, such as Cert CII (Certificate in Insurance), finance-related courses, or an Introduction to Insurance Claims qualification, are an added advantage.