Customer Care Agent (South of Malta - On Premises)

Our client, operating within the transportation sector, is seeking to recruit a Customer Care Agent to join their team.

Responsibilities:

• Answering calls and responding to customer queries.

• Replying to customers’ messages via different channels including Facebook, Web, Emails etc.

• Dealing with complaints in a courteous and professional manner.

• Logging of complaints on internal system and escalating to the respective departments as necessary.

• Adhering to the average call handling time and quality standards required.

• Acting as backup receptionist when required.

• Working on a shift basis.

• Any other duties related to the job position that may be required depending on the exigencies of the business at the time.

Requirements:

• Strong communication skills, both written and verbal - Maltese and English.

• Microsoft Office Package; MS Excel and MS Word.

• O level standard of education.

• Positive attitude.

• Flexibility to work shifts and willingness to learn.

• Ability to work as part of a team / unsupervised at times.

• Ability to work accurately, with attention to detail.

• Problem solving skills.

• Ability to think outside the box and go the extra mile for the customer. 

Schedule (shift-based): 

• On a Shift basis Monday to Sunday with two days off per week 

• Shift A: 7:00 AM till 3:30 PM

• Shift B: 10:30 AM till 7:00 PM

• Two off days which can be during weekend or weekdays