Motor Claims Handler

Our client is looking for a Motor Claims Handler to manage effectively a caseload of claims ensuring that company policy, procedure and regulatory requirements are adhered to at all times.

Responsibilities:

• Deliver all specific objectives as assigned upon appointment.
• Effectively handle all claims which are part of the job holder’s file allocation in accordance with group SLAs.
• Gather and process information, as directed, to support the effective assessment of more complex cases.
• Handle a portfolio of recovery files.
• Adhere to the Argus Insurance Complaint Management process.
• Perform any other duties assigned by Senior Management or the Core team.
• Deliver a customer centric claims proposition that will enhance the Argus Insurance brand/reputation.
• Refer claims, which fall outside of personal authority levels to appropriate referral point.
• Maintain and develop personal knowledge and skills through continued professional development as well as ongoing at desk training, ensuring that this is recorded in line with Training and Competency requirements.
• Provide excellent customer service.
• Carry out robust diary management of an assigned caseload and improve closing ratios to above 100%.
• Adhere to the Argus Insurance Complaint Management process.
• Individual performance objectives will be set on an annual basis.

Requirements:

• Relevant experience (1-2yrs) in general insurance Motor operations.
• Proficiency in MS Office systems required.
• Excellent verbal and written communication skills essential.
• Strong team collaboration skills with a proactive problem-solving approach.
• Professional insurance training and/or relevant studies considered advantageous.

Benefits:

• Annual performance bonus
• Life insurance (2x annual salary)
• International health insurance
• Summer hours and hybrid working (according to company necessities)
• Yearly eye screening
• Parking (after 6 months' probation)
• Payment of professional membership fees (e.g., CII)
• Education awards for professional qualifications
• Sponsorship for job-related training
• 40% discount on personal insurance policies (after 6 months' probation)
• Employee Assistance Programme (confidential support service)