Night receptionist

Main Responsibilities

• Welcome and assist guests during the night.
• Complete check-ins and check-outs and handle guest requests.
• Manage night reception operations and ensure the front desk is properly maintained.
• Monitor hotel access and support night security procedures.
• Handle guest complaints and emergencies appropriately.
• Check and follow up on outstanding payments or accounts.
• Conduct regular checks of public areas and report any maintenance or safety issues.
• Maintain accurate records and complete the night shift handover for the morning team.
• Follow all hotel standards, procedures and safety regulations.
• Ensure guests receive a quiet, safe and comfortable environment throughout the night.
• Good computer skills and experience with PMS Opera cloud / hotel systems is an advantage.

Personal Qualities

• Reliable and punctual
• Responsible and trustworthy
• Guest-oriented
• Calm under pressure
• Good problem-solving skills
• Professional appearance and attitude
• Team player
• Able to take initiative