Support Coordinator

Department: Operations

Job Summary

We are looking for a highly organised and reliable Support Coordinator to join our Operations Department. The selected candidate will provide essential administrative and operational support, ensuring accurate timesheet management, proper documentation control, compliance tracking, and timely reporting.

The ideal candidate is able to multitask effectively, manage logistics including identifying and placing employees where needed, and respond efficiently to operational issues and employee queries. They must be comfortable working independently with minimal supervision and thrive in a dynamic, fast-paced, and sometimes high-pressure environment — as operations require flexibility.

Strong computer knowledge, excellent communication skills in English, and a flexible approach to working hours are essential.

Key Responsibilities

Timesheet Collection, Verification, and Payroll Coordination

• Collect timesheets from employees, supervisors, and operational teams in a timely manner.
• Review and verify timesheets for accuracy, completeness, and approval.
• Follow up on missing, incorrect, or incomplete timesheets.
• Coordinate with the payroll team to ensure accurate and timely payroll processing.
• Maintain organised records of attendance, working hours, overtime, leave, and absences.

Operational Reporting and Administrative Support

• Prepare regular operational reports as required by management.
• Assist with data entry, record keeping, and internal tracking systems.
• Support the Operations Department with daily administrative tasks.
• Communicate with internal departments, employees, and external stakeholders when needed.
• Assist with scheduling, logistics, and placement of employees.
• Respond to operational issues and employee queries in a timely and professional manner.
• Identify administrative or operational issues and escalate them to the relevant manager.

Requirements

• Previous experience in an administrative, coordination, operations, payroll, or HR support role will be considered an asset.
• Advanced computer knowledge, especially in Microsoft Excel, Word, and Outlook.
• Strong attention to detail and high level of accuracy.
• Good communication skills in English, both written and spoken.
• Strong organisational and time-management skills.
• Ability to multitask, prioritise workload, and work independently with minimal supervision.
• Ability to handle confidential information professionally.
• Able to work under pressure and meet deadlines.
• Flexible and adaptable mindset, understanding that operations require responsiveness beyond standard routines.
• Availability to support occasional weekend requirements when needed.

Working Schedule

• Main duties are carried out Monday to Friday.
• However, due to the nature of operations, flexibility is required and occasional weekend support may be needed.

Preferred Skills

• Experience with timesheets, payroll preparation, or attendance tracking.
• Knowledge of compliance documentation and employee record management.
• Ability to prepare clear reports and maintain accurate databases.
• Previous experience within a fast-paced operational environment.

What We Offer

• A dynamic and supportive working environment.
• Opportunity to work closely with the Operations Department.
• Career growth and development opportunities.
• Exposure to operational, payroll, and compliance processes.

How to Apply

Interested applicants are invited to submit their CV for consideration.